Privacy Statement

This privacy statement applies to NeoSee Limited with registered office address at 35 Cater Street, Kempston, Bedford, UK. NeoSee Limited is registered in England and Wales. Registered number 17176404. 

When we refer to “our Website” or “this Website”, we mean the specific webpages of neosee.co.uk

By using our Website, you consent to NeoSee Limited’s data practices described in this statement, as well as our Terms & Conditions. If you do not agree to any part of this Statement of Privacy, then you should stop accessing the Website. For the purposes of the Data Protection Act 2018, the data controller is NeoSee Limited.

Definitions

Capitalised terms in this Policy have the following meanings:

“Customer” means a prospective, current or former customer of NeoSee Limited. The term shall also include any individual agent, employee, representative, customer or client of NeoSee where we have obtained his or her Personal Data from such Customer as part of its business relationship with the Customer.

“Data Subject” means an identified or identifiable natural living person about whom Personal Data is being processed.

“Employee” means an employee (whether temporary, permanent, part-time or contract) of NeoSee. An employee may be a resident of a country within the European Economic area.

“Europe” or “European” refers to a country in the European Economic Area.

“Personal Data” In this privacy statement, your information is sometimes called “personal data”. We may also refer to “processing” your data, which includes handling, collecting, protecting and storing it.

“Data Protection Legislation” means (i) before 25 May 2018, the EU Data Protection Directive 95/46 and all national implementing laws (including the UK Data Protection Act 2018); and (ii) on or after 25 May 2018, the EU General Data Protection Regulation 2016/679; together with all other applicable legislation relating to privacy or data protection.

“Sensitive Data” means Personal Data that discloses a Data Subject’s medical or health condition, race or ethnicity, political, religious affiliations, sexual orientation, or trade union membership.

“Third Party” means any individual or entity that is neither NeoSee nor a NeoSee employee, agent, contractor or representative.

Scope of this Privacy Policy

This privacy policy applies only to the actions of NeoSee Limited and Users of our website. It does not extend to any third party websites or links which can be accessed from the NeoSee website.

Collection and use of personal information through our website

We may collect, record and use your personal data in physical and electronic form, and will hold, use and otherwise process that data in line with the Data Protection Legislation and as set out in this statement. We may process your data because:

• you give it to us (for example, in a form on our Website);

• other people give it to us (for example, your employer or adviser, or third- party service providers that we use to help operate our business); or

• it is publicly available.

• Our website collects information about your computer, including (where available) its IP address, operating system and browser type, for system administration, to filter traffic, to look up domains and to report on statistics.

• Details of your visits to our website, the pages viewed and resources accessed or downloaded, including but not limited to, traffic data, location data.

• If you contact us, we may keep a record of that correspondence.

Analytical information

We may directly collect analytical data or use third-party analytical tools and services such as Google Analytics to help us measure traffic and usage trends for our service. These analytical tool(s) collect information sent by your browser or mobile device, including the pages you visit and other information that may assist us in improving our service.

We may also, without limitations, collect and use the following type of information when you visit and/or interact with NeoSee on this website:

Google Analytics; NeoSee use Google Analytics to allow tracking of a user’s activity on this website including; page views, source as well as ‘Time on Page’ or ‘Session Duration’. We use this information to help us improve our website. This information is then collected and reformatted to be displayed as statistical information as numbers, which means that it cannot be tracked back to individuals. Users may opt out of NeoSee’s use of Google Analytics by visiting the Google Analytics opt-out page.

What we do with the information

Commercial and marketing communications

We use the information we collect or receive, such as your email address, to communicate directly with you. When you agree to opt in to our communications we may send you emails from time to time containing marketing information. If you do not want to receive such email messages, you will be given the option to Opt Out or change your preferences.

If you’re a NeoSee customer you will receive emails regarding factual, transaction and/or servicing information that is related to products or services that we are providing to you or the organisation through which you are known to us. You cannot Opt Out of service-related emails.

We will not share your information with any third party outside of our organisation, nor will we sell, distribute or lease your personal information to third parties unless we have your permission, or it is required by law to do so. All personal data is stored securely in accordance with the principles of the Data Protection Act 2018.

We will retain any data you submit for as long as it is relevant for the process for which it was collected.

Opting Out and Unsubscribing

Reviewing, Correcting and Removing Your Personal Information

Upon request NeoSee will provide you with information about whether we hold any of your Personal Information. If you provide us with your Personal Information, you have the following rights with respect to that information:

• To review the information that you have supplied to us

• To request that we correct any errors, outdated information, or omissions in information that you have supplied to us

• To request that your information not be used to contact you

• To request that your information be removed from any mailing list that we use

• To request that your information be deleted from our records

• To opt out of being contacted by NeoSee

You may not transfer your rights under this policy to another person.

This agreement will be governed by and interpreted according to the law of England & Wales.

To exercise any of these rights, please contact us or mail to 35 Cater Street, Kempston, Bedford, UK Attention: Privacy Team. We will respond to your request to change, correct, or delete your information within a reasonable timeframe and notify you of the action we have taken.

Unsubscribing

You may also Unsubscribe or Opt out from our marketing communications by contacting us with the subject line ‘Unsubscribe’.

Cookies information

Website Cookies Policy

Scope of this policy

1. NeoSee Ltd (we or us or our) uses cookies when you visit our website, www.neosee.co.uk, (the Website) to help customise the Website and improve your experience using the Website.

2. This policy applies between you, the user of this Website, and us, NeoSee Ltd, the owner and provider of this Website.

3. When you visit the Website, and before your Website places cookies on your computer, you will be presented with a message bar requesting your consent to set those cookies. By giving your consent to the placing of cookies, you are enabling us to provide a better experience and service. You may, if you wish, deny consent to the placing of these cookies; however, certain features of the Website may not function fully or as intended.

4. This cookie policy should be read alongside, and in addition to, the rest of the Privacy Policy.

What are cookies?

5. A cookie is a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website.

6. This Website may place and access certain cookies on your computer. We use these cookies to improve your experience of using the Website and to improve our range of services.

7. Cookies do not usually contain any information that personally identifies you, the Website user. However, personal information that we store about you may be linked to the information obtained from and stored in cookies. For more information on how such personal information is handled and stored, refer to the rest of the Privacy Policy.

Types of cookies

8. This Website uses the following cookies:

a. Strictly necessary cookies; These are cookies that are required for the operation of the Website. They include, for example, cookies that enable you to log into secure areas of the Website, use a shopping cart or make use of e-billing services.

b. Analytical/performance cookies; These cookies allow us to recognise and count the number of visitors and to see how visitors move around our Website when they are using it. This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily.

c. Functionality cookies; These are used to recognise you when you return to our Website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region). By using the Website, you agree to our placement of functionality cookies.

9. You can find a list of the cookies that we use in the attached Cookie Schedule.

10. We have carefully chosen these cookies and have taken steps to ensure that your privacy is protected and respected at all times.

How to control your cookies

11. You can choose to enable or disable cookies in your internet browser. By default, most internet browsers accept cookies but this can be changed. For further details, please see the help menu in your internet browser.

12. You can switch off cookies at any time, however, you may lose information that enables you to access the Website more quickly and efficiently.

13. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

14. For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.

Changes to this policy

15. NeoSee Ltd reserves the right to change this cookie policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the cookie policy on your first use of the Website following the alterations.

Storing Personal Information

We are committed to ensuring that the personal information that resides in our systems is secure. To prevent unauthorised access or disclosure, we have put in place a range of suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

In the event that password access is required for certain parts of the website, it is your responsibility to keep your password confidential.

We endeavour to protect your personal data. However, transmission of data over the internet is not always secure and is done at your own risk.

Contact Us

If you have any questions about this Privacy Statement or our handling of the information you provide us, please contact us.